Customer Support

Get in Touch

At Digital point by arman, we are committed to providing excellent customer service. Our dedicated support team is here to help you with any questions, concerns, or issues you may have. We're available through multiple channels to ensure you can reach us easily.

Contact Information

Email Support

Send us an email and we'll respond within 24 hours:

tayyabbusiness4@gmail.com

Response Time: Within 24 hours

Phone Support

Call us during business hours:

+92 340 7119300

Business Hours: 10:00 AM - 8:00 PM PKT

Days: Monday to Saturday

WhatsApp Support

Chat with us on WhatsApp:

+92 340 7119300

Available: 10:00 AM - 8:00 PM PKT

Physical Address

Visit us at our office:

Digital point by arman

Kasur, Pakistan

Office Hours: 10:00 AM - 8:00 PM PKT

Support Services

Order Support

Order tracking
Order cancellation
Order modification
Order status updates

Product Support

Product information
Product availability
Product specifications
Product recommendations

Payment Support

Cash on Delivery (COD) inquiries
Refund inquiries
Payment collection process
Billing questions

Delivery Support

Delivery tracking
Delivery address changes
Delivery issues
Delivery time estimates

Returns & Replacements

Return requests
Replacement requests
Refund status
Return policy queries

Technical Support

Website assistance
Account issues
Technical problems
Warranty claims

Frequently Asked Questions

Find quick answers to common questions:

How can I track my order?

You can track your order using the order ID provided in your confirmation email or SMS. Visit our order tracking page or contact customer support.

What are your payment methods?

We currently accept Cash on Delivery (COD) only. You pay in cash when your order is delivered. Visit our Payment Policy page for details.

How do I return a product?

Contact our customer support within 3 days of delivery. Visit our Return & Replacement Policy page for complete details.

What is your delivery time?

Standard delivery takes 2-7 business days depending on your location. Express delivery is available for selected products. Visit our Shipping Policy page for details.

Response Times

Email: Within 24 hours (Monday to Saturday)
Phone: Immediate during business hours
WhatsApp: Within 2-4 hours during business hours
Urgent Issues: Prioritized and responded to within 2 hours

Tips for Faster Support

To help us assist you quickly and efficiently, please provide:

Your order number (if applicable)
Product name and details
Clear description of your issue or question
Relevant photos (for damaged/defective products)
Your contact information
Preferred contact method

Customer Feedback

We value your feedback and continuously work to improve our services. If you have any suggestions, complaints, or compliments, please share them with us:

Your feedback helps us serve you better and improve our customer experience. We appreciate your time and input.